Privacy Policy

Your privacy and data security are fundamental to everything we do at Smart Lead Lab.

Last updated: October 2, 2025

Overview

Smart Lead Lab ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales automation platform.

We understand that as professionals in regulated industries like insurance, real estate, and finance, you require the highest standards of data protection and compliance. This policy reflects our commitment to meeting and exceeding those standards.

Information We Collect

Account Information

  • • Name, email address, and contact information
  • • Professional details (company, industry, role)
  • • Billing and payment information
  • • Account preferences and settings

Lead and Contact Data

  • • Contact information for your leads and prospects
  • • Communication history and interaction logs
  • • Campaign performance and analytics data
  • • Social media and public profile information

Usage Information

  • • Platform usage patterns and feature interactions
  • • Device information and browser details
  • • IP addresses and location data
  • • Performance metrics and error logs

How We Use Your Information

Service Delivery

  • • Provide and maintain our platform
  • • Generate AI-powered content and insights
  • • Execute automated campaigns
  • • Process payments and manage subscriptions

Communication

  • • Send service notifications and updates
  • • Provide customer support
  • • Share product announcements
  • • Deliver educational content (opt-in)

Improvement

  • • Analyze usage patterns and preferences
  • • Enhance AI model performance
  • • Develop new features and capabilities
  • • Optimize platform performance

Compliance

  • • Maintain audit trails and records
  • • Ensure regulatory compliance
  • • Prevent fraud and abuse
  • • Respond to legal requirements

Data Security & Protection

Encryption

End-to-end encryption for all data in transit and at rest

Access Controls

Multi-factor authentication and role-based permissions

Compliance

SOC 2, GDPR, and industry-specific standards

We implement industry-leading security measures including advanced encryption, secure data centers, regular security audits, and comprehensive access controls. Our infrastructure is designed to meet the stringent requirements of regulated industries, with continuous monitoring and threat detection.

Your Privacy Rights

Access & Portability

Request a copy of your personal data and export your information.

Correction & Updates

Update or correct inaccurate personal information in your account.

Deletion

Request deletion of your personal data, subject to legal and contractual obligations.

Restriction & Objection

Limit how we process your data or object to certain processing activities.

SMS & Voice Communications

Smart Lead Lab uses SMS messages and phone calls to deliver authenticated notifications, receptionist updates, and high-priority service alerts. These communications follow CTIA guidelines, A2P 10DLC verification standards, and all applicable federal and state regulations. Message frequency varies by workflow, and standard message and data rates may apply.

Consent & Purpose

  • • SMS/voice alerts are sent only to numbers you supply or explicitly authorize.
  • • Each message references the brand, campaign, or automation that initiated it.
  • • We log opt-ins and consent events to maintain A2P compliance records.

Opting Out of SMS

  • • Reply STOP to any message to immediately cancel further SMS from that campaign.
  • • Reply HELP for support details or alternative contact methods.
  • • You may also email privacy@smartleadlab.com to revoke SMS consent globally.

Opting Out of Calls

  • • Call or email our privacy team to request removal from auto-dial or receptionist queues.
  • • We honor DNC (Do Not Call) requests within 48 hours and log them for audit purposes.
  • • Critical account alerts may still be delivered via email where legally required.

For questions about SMS or voice communications, or to escalate an opt-out request, email privacy@smartleadlab.com or open a ticket in the Smart Lead Lab support portal. We will verify your identity, confirm removal, and retain only the records needed for compliance and dispute resolution.

Questions About Privacy?

Our privacy team is here to help. Contact us with any questions or concerns about how we handle your personal information.

Email: customer.service@smartleadlab.com

Address: Winston-Salem, NC