Privacy Policy

Your privacy and data security are fundamental to everything we do at Smart Lead Lab.

Last updated: October 2, 2025

Overview

Smart Lead Lab ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales automation platform.

We understand that as professionals in regulated industries like insurance, real estate, and finance, you require the highest standards of data protection and compliance. This policy reflects our commitment to meeting and exceeding those standards.

Information We Collect

Account Information

  • • Name, email address, and contact information
  • • Professional details (company, industry, role)
  • • Billing and payment information
  • • Account preferences and settings

Lead and Contact Data

  • • Contact information for your leads and prospects
  • • Communication history and interaction logs
  • • Campaign performance and analytics data
  • • Social media and public profile information

Usage Information

  • • Platform usage patterns and feature interactions
  • • Device information and browser details
  • • IP addresses and location data
  • • Performance metrics and error logs

How We Use Your Information

Service Delivery

  • • Provide and maintain our platform
  • • Generate AI-powered content and insights
  • • Execute automated campaigns
  • • Process payments and manage subscriptions

Communication

  • • Send service notifications and updates
  • • Provide customer support
  • • Share product announcements
  • • Deliver educational content (opt-in)

Improvement

  • • Analyze usage patterns and preferences
  • • Enhance AI model performance
  • • Develop new features and capabilities
  • • Optimize platform performance

Compliance

  • • Maintain audit trails and records
  • • Ensure regulatory compliance
  • • Prevent fraud and abuse
  • • Respond to legal requirements

Data Security & Protection

Encryption

End-to-end encryption for all data in transit and at rest

Access Controls

Multi-factor authentication and role-based permissions

Compliance

SOC 2, GDPR, and industry-specific standards

We implement industry-leading security measures including advanced encryption, secure data centers, regular security audits, and comprehensive access controls. Our infrastructure is designed to meet the stringent requirements of regulated industries, with continuous monitoring and threat detection.

Your Privacy Rights

Access & Portability

Request a copy of your personal data and export your information.

Correction & Updates

Update or correct inaccurate personal information in your account.

Deletion

Request deletion of your personal data, subject to legal and contractual obligations.

Restriction & Objection

Limit how we process your data or object to certain processing activities.

Questions About Privacy?

Our privacy team is here to help. Contact us with any questions or concerns about how we handle your personal information.

Email: customer.service@smartleadlab.com

Address: Winston-Salem, NC

Phone: 1-800-578-8986

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